REFUND POLICY

Thank you for choosing WorthyLady for your fashion needs. We appreciate your trust in us and are committed to ensuring your satisfaction with every purchase.

14-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy on all unworn, unwashed, and undamaged items purchased from WorthyLady. Returns must be initiated within 14 days of the delivery date. To initiate a return, please contact our customer service team at contact@worthylady.com or visit our website.

Return Criteria:

• Items must be unworn, unwashed, and undamaged, with tags attached.
• Original packaging must be included.
• Returns must be initiated within 14 days of delivery.
• Final sale and clearance items are not eligible for return.

Return Process:

1. Contact our customer service team to initiate the return process.
2. Pack the item(s) securely in the original packaging, if possible.
3. Include a copy of the original receipt or order confirmation.
4. Ship the item(s) to the address provided by our customer service team.

Refund Processing:

Once your return is received and inspected, our team will inspect the item(s) to ensure they meet our return policy criteria. If approved, we will issue a refund to your original payment method or store credit, as per your preference. Please allow up to 7 business days for the refund to reflect in your account.

Frequently Asked Questions

1. Can I return sale items?

Sale items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective.

      2. What if I received a damaged or incorrect item?

If you received a damaged or incorrect item, please contact our customer service team within 3 days of receiving your order. We will assist you in resolving the issue promptly.

      3. Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs, unless the return is due to a mistake on our part.

      4. Can I exchange an item for a different size or color?

We currently do not offer exchanges. You may return the item following our return policy and place a new order for the desired item.

     5. How long does it take to process a return?

Once we receive your return, please allow up to 7 business days for us to process your refund or store credit.

     6. Can I return items purchased online to a physical store?

No, online purchases must be returned through the online returns process.

     7. What if I lost my return label?

If you have lost your return label, please contact our customer service team for assistance.

If you have any further questions or need assistance with your return, please do not hesitate to contact our customer service team at contact@worthylady.com. We are always here to help!